UT Resources
Looking for the answer to a UT-specific question? Below are some helpful resources regarding our policies and procedures for quick reference. If you still have questions, email us at contact@unspokenthoughtsllc.com.
Our Students
Our students have a wide range of abilities (from some functional speech to entirely nonspeaking) and therapeutic backgrounds. Our primary educational philosophy is to presume competence. In accordance with RPM principles, we do not discriminate based on student "behaviors" or challenges.
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Our instructors do not endorse punitive teaching methods, but instead practice trauma-informed empathy to help students work through and past their difficulties.
Communications
For all general inquiries, email contact@unspokenthoughtsllc.com.
For co-op communications, email sophia.unspokenthoughts@gmail.com.
To speak with a specific provider, email them directly and cc contact@unspokenthoughtsllc.com.
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When emailing or texting, especially after business hours, please wait at least one business day before following up unless the request is urgent. Our instructors are very busy and will get back to you as soon as possible.
Illness/Cancellation Policy
UT is currently following a mask-optional policy for its students and staff. However, if your student has any symptoms of illness, please contact your instructor immediately to cancel or reschedule.
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Any sessions canceled within 24 hours of the scheduled session will incur a fee for half the session charge. If you do not cancel prior to the start of the session, you will be charged the full cost of the session.
Invoice Payment Options
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Zelle - this is our preferred method. It is safe, secure, efficient, and does not incur transaction fees. To set up Zelle for payments, reference this Guide.
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Paper check - while not preferred, paper checks do not incur a processing fee and may be placed in the locked drop-box in the office lobby.